Air conditioning hasn't worked for weeks now and the solution is to bring in fans that hardly cool the upper floor where the classes are. No effort to actually fix the problem of the air conditioning.
This place definitely TENDER LOVING CARE. ASAP! The air conditioning does not work. It has not worked for weeks now. Changing room area and dance studio are the worst! When members ask the staff about it, the answer is the same: " we know , the technicians will be here NEXT WEEK". Next week comes along and the situation remains the same.They try to cool the place a little bit with fans!Carpets are filthy. The are leaks in the roof. Solution? Buckets around the facility. Some classes are popular. That means lots of women wanting to get a spot. In order for us to get a spot, we have to go an hour or more PRIOR TO THE CLASS and WAIT FOR IT, LINING UP at the front desk area !We CAN'T exercise ,we can't even go to get change or use the ladies rooms without telling the person in front AND behind you where you are going so you won't "lose" your spot !Lots of members have complained to management about this particular issue. Have asked them to consider implementing a better system. We have offered suggestions. Nothing happens. Ever. Every issue that arises or any legitimate complain meets deaf ears.If that was not bad enough, if we complain, we get the cold shoulder treatment from managers. They will not talk to us. Instead, they instruct staff to keep a close eye on the members that have summited a complaint and to report to them. A week ago lights at the dance studio were so bright and it looked like a stadium. One light was shining right at my eye level making it difficult for me to see the and follow the Zumba instructor directions which for Zumba classes , we are given hand signals rather than voice ones . I could not see my instructor at all. I asked her if possible to turn the lights down. She was not able to do so. I left my class to ask a staff member. Explained the situation. She simply said could not do anything but that she was going to pass the information to the manager!I had to wear my sports hat,lower it to the left side of my head to be able to see and continue with my class.!Absolutely poorly managed place.Worse part is there is absolutely NO ONE to talk to that will actually listen to us, much less act professionally and care for the needs of us, the members.There is no office manager but a group class one. She rules that place at her will. A Regional manager shows up occasionally. She isn't much different from the group class manager. If there is someone above these two, we simply can't access or get in touch with them. Calling " Head office" is useless. No one can be of assistance. There is no one to talk to but the " Regiona"l manager. I already said what she is like.And the list goes on and on and on.It is a cheap gym. I guess the expression: "you get what you pay for" it is absolutely true. At least at this place.You may think you are saving money. At the end you are not. Instead you are wasting time waiting for classes, putting up with a lot of issues like a facility that is awfully old and in need of too many repairs, on top of burocracy and poor management.If you can afford it, go somewhere else.
I only went here for the free trial. I really enjoyed the relaxed, casual and supportive atmosphere. Unfortunately when I wanted to sign up to use the gym I learned the only option is have it automatically withdrawn each month from your bank. There is no way to just do a month registration and pay at the counter, you can only do the pre authorized payments or pay for day drop in which is $10.00 a day. I found this very strange. I don't want to commit to a gym when my lifestyle can be unpredictable and I don't always get to the gym. You also have to have an "appointment" with the staff before you are allowed to sign up and they ask you questions and assess you. I understand this is meant to be supportive, but I found it intrusive. I know how to work out, I just want to pay for a month here and there and work out. I was frustrated that the young staff seemed disorganized and took 15 minutes to find my file online and then I found out it has to be pre authorized payments. This gym looses my membership because of these reasons.
i called in today to cancel my membership , their staff member said i have to visit in store before closing . i have tried a lot to reach there as soon as i can , their staff said they can't do it today its just 10 mins left for closing ..... what kind of service is that , i was there on time. ( they always rushed to close their location)
HORRIBLE SERVICE. BE AWARE OF ADDITIONAL FEES AND CHARGES. I was the Co-Signer for the agreement. I am extremely disappointed with service and fees that have been recently charged on my account which was not even discussed during the signing of the agreement. Also, I had to apply and fill the membership form 2 times that was just because of the mistake/error made by the representative of SHES FIT. Also, once I had an appointment with Manager and I showed up on time but the Manager wasn't there. After waiting for 40 Minutes I was told by the staff member that the Manager won't be able to come in today. This was totally unprofessional.
She's FIT! Metrotown is a Canadian Gym based in Burnaby, British Columbia. She's FIT! Metrotown is located at 4277 Kingsway M35, Burnaby, BC V5H 3Z2, Canada.
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