The staff are so kind and helpful. I've never gone to a jewelry store and been assisted so warmly, treated like a friend and found exactly what I was looking for all in one go. The manager was so amazing and helpful, and just in time for my Christmas present shopping! I've gone here a few times for gifts and will be sticking with them long term!
Had an issue with the recommended sizing by one of the staff members but the manager was extremely helpful and understanding of the situation and resolved the situation for us without any additional charges.
My mom purchased this for my grandmother on My 5th 2017 as a mother day gift for my grandmother. The first time she wears it on May 18th attended her nieces weeding. And than the chains are broken. We went to the store the staff told us there are damage on it. I have told them its only been wear for 3 days if there is any damage its caused by the broken chain which made the pendent fall to the ground. The staff member was at first saying its bought in 2015 after I show them receipt she said she remember it wrong with out saying sorry. Another staff member told me there isnt enough cash to refund, but the purchase was made using credit card!!! I called the store manager Gavin Helps this mooring and he said once its been wear it cannot be returned and plus there are starches on it. I told them the damage is caused by the broken chain which made the pendent fall to the ground. He refused to admit there was a manufacture issue, refuse to do a refund and he said if I bought a new car when it starches I dont go back to deal. He suggests me to contact my house insurances. And he refusing to say anything about staff member because he wasnt there so he did not see it My grandmother in her mid 80s with stage 3 heart failure only wears it for 3 days even if she wants starches it she is not able to. For you fellows who wants to buy here please reconsider it. If you are willing to take the risk considering. Clearly Gavin Helps the store manger said they only accepts return is its not been wear. But if you not wearing it how do you know it there is any defect. This time my grandmothers housekeeper found it and return to her, that because my grandmother rarely goes out. But if she lost outside in a mall there is no chance of finding it. If you just must buy it here please get a house insurance before you buy it. As the manager had suggest thats where you should go to seek compensation And I just filled a complain to consumer protection BC its a lot of work but I am willing to do it whatever it takes as I have never encounter anythings like this before.
If I could give a lower rating, I would. Every one of my three visits has been filled with the worst customer service imaginable. When I went in to get my ring resized the woman scoffed at me for not knowing when and where my fiance purchased the ring. Her attitude was both flippant and condescending. She misheard me several times as she, very obviously, was not listening to me. I was told it would be a week and they would call, and of course no one called to let me know my ring was back. Today when I approached a saleslady to have my ring polished I was told, very rudely, that I needed to wait as she was busy. She was standing in the store following customers who were browsing. As I observed, she did not approach a single customer while I waited for another salesperson.I have worked in customer service, on commission, and in stressful roles but I would never have the audacity to treat a customer the way they have treated me. I would have been fired or at the very least, reprimanded. The manager should be ashamed of their staff. My fiance and I will absolutely not buy our wedding bands from Michael Hill, nor will I recommend them in future.
Only diamonds, gold and silver here. What's not to like ? Staff's very good at helping you find what you need
Michael Hill Metrotown (Burnaby) is a Canadian Jewelry Store based in Burnaby, British Columbia. Michael Hill Metrotown (Burnaby) is located at 4800 Kingsway #314, Burnaby, BC V5H 4J2, Canada.
Please contact with Michael Hill Metrotown (Burnaby) using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Michael Hill Metrotown (Burnaby) opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Jewelry Store in Burnaby
You Might Also Consider