While Dr Collett is the best one there, their receptionist service is shockingly rude. Would suggest you look for another vet if you want to avoid the aggravation of the receptionist (one in particular who has been around for years) who has a habit of lecturing and reprimanding patients. Our pet has been sick and we've paid thousands in bills, only to get shoddy service. Being treated with respect as a customer is important, no matter what position you work in. It all adds up to an impression, which sadly this business does not understand. They just reduced their hours so they are not open Mondays, which should speak for itself to how people are choosing to get vet services elsewhere.
Last week while visiting from the States we realized our 16+year old sweet cat started failing & needed to be put down. The staff here couldn't have been more understanding and compassionate. They got us in promptly, contacted our vet for records and were exceptionally kind & professional. I hope the locals realize what a treasure they have here.
Reception shockingly rude and unprofessional as already noted, but more importantly zero knowledge! Why deal with someone that you need to educate let alone acting as a barrier to get to a doctor? Just another place for money grabbers, ethics non existent here.
The staff here are extremely kind and even more so to the animals. I have never seen so much passion of caring for animals ever in my life. When they look my cat it made me so relieved that they treated her like one of their own. The best pet hospital hands down can not recommend this place enough!
Sadly after 22+ years dealing with this clinic (and 3 pups all well cared for) I am calling it quits. Dr. Collette is a marvelous vet and individual; however, the staff have deteriorated over the years. Last straw for me was this past Saturday when my pup and I walked to clinic for annual check up. Part way there I realized I needed a W.C. and presumed I would be able use the clinic's even though there is a sign on the door "No "public" WC". Certainly not and receptionist directed me to coffee shop in the Safeway across the road. As I was not about to leave my pup outside a grocery shop I opted to return home and in my haste to get there had my first asthma attack in years (due to the current smoke from fires, obviously not the clinic's fault). Poor client communication skills. After so many years dealing with them, I would have expected some acknowledgement / recognition, but no.
North Burnaby Pet Hospital Ltd is a Canadian Veterinary Care based in Burnaby, British Columbia. North Burnaby Pet Hospital Ltd is located at 4431 East Hastings Street, Burnaby, BC V5C 2K1, Canada.
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