Healthiest fish and best prices in the lower mainland! Very friendly and helpful staff, great website. Location is easy to drive with lots of parking, or a hop from the skytrain station.
Awesome place, great selection. The staff is very friendly and super knowledgeable. The woman in the back discussed fish and gave me honest opinions. I am setting up a sump and the guy at the front spent the time explaining which products work well together and compared products with me, he wasnt pushy on sales but the prices are so great I couldnt help but pick up a few more items!
First time visiting and can say it was amazing. Staff knew their stuff and the livestock is super healthy. All my fish and coral I got from them are thriving. Great prices too. Highly recommend visiting here if your a fish nerd like me.
Beware if you have registered account with J&L and you would like to make purchase of their product and also register the product under your account with them. You have to claim that you have the account with J&L BEFORE they print out the receipt. For whatever reason, only few staffs from counter will ask you if you have account with them. I do believe they have "difficulty" to register the item under your account after the receipt has been print. They will tell you that you have to inform them upfront. (At least for me)Pros: - Great price in the lower mainland for freshwater, sometimes it got Tropica Aquarium Plants in stock but did not have too many variety as Aquarium West.- Lowest price guarantee, you can provide the local price to price match.- Registered account with J&L, if you link your purchased product to the registered account with J&L then if you have any product or warranty issue you can just bring the product back without the receipt. Cons:- Return policy is not really flexible compare to Pet Smart and other enterprise level store.- Customer service is really depends on which person who serve you. I have been here for several years. Only two of staff have well knowledge, welcome tone and provide comfort customer service. Some of the staffs showed unprofessional service when I visited there.
Bought an VCA Random Flow Generator from J&L for a Read Sea Reefer 170. I didn't follow instructions well and requested help that evening. To my greatest joy I was contacted by Jeff the next morning where he figured out the problem (which was my fault). Great service and they treat their customers with great respect. Will definitely buy from them again.
J&L Aquatics is a Canadian Pet Store based in Burnaby, British Columbia. J&L Aquatics is located at 3430 Brighton Ave, Burnaby, BC V5A 3H4, Canada.
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