First time using this place and I have to say guy was very nice and helpful not sure what all the negative reviews are all about.
Be very wary about their drop off service - consistently overcharged and billed for services I never asked for.Have been using their drop-off laundry service for about a year now, and when I started I was quoted a price per lbs. When I paid for each load, it was consistently a couple lbs over the actual as I weighed it myself but I let it slide figuring it was perhaps a minor calibration issue with their scale. After awhile, I was being charged for more than just a few lbs over, it was quite a few lbs over. When asked, he told me that they decided to charge me a higher rate because I asked for a receipt, without ever informing me?! Even when using the higher rate, it didn't account for the extra cost.Final straw came when I went to pick up a load and he decided to dryclean a number of my shirts without asking or telling me beforehand, charging me $5 each shirt. I have never asked for drycleaning for any of my previous loads. A typical $20 load turned into $64!
Really friendly staff. Service was quick. One medium load of washing and drying with their detergent is 6$. Be sure to bring lots of laundry as this is the case. However, its worth it and this place saved my life as I just started my kitchen job last night and am working again tonight, and dont want to return in last nights uniform.
Jim Qian - The first issue is that I have always asked for a receipt and in the beginning you said the rate was $1/lb. It was not until after I asked why the amount didnt match the weight that you said you were charging a higher rate because I asked for receipts. Even then, you were charging more than $1.2/lb. The last few times I brought a load, I weighed it before so I knew how much it should cost. For example, I brought in a load that was under 17lbs, you charged me $24 - that is more than $1.2/lb. I weighed it using 2 different scales and got the same number. This didnt happen just once, it happened repeatedly. Either your scale is not accurate or you were charging me more than the $1.2/lb that you now say you were charging. I didnt mind paying a higher rate but be up front about it.Next, you say it is your duty to clean it with any method perhaps you should ask the client what they want first before deciding for me and then charging me 3x more for it. I have repeatedly brought in stained items for awhile now and each time I picked them up, I never complained about the residual stains, nor ever asked for dry cleaning. These items are cleaning rags and only needed a regular wash. Its like going for a haircut and you decided to colour and perm my hair without asking or telling me and then charging me for it, because you felt I needed it even though all I wanted was a haircut.Finally, after all this time, it is odd that you chose to all if a sudden dry clean my items and charge me for it around the same time I asked about why the cost didnt match the weight
The owner is so nice along with his wife I do my laundry there every week with no issues.
First Choice Laundry& Alterations is a Canadian Laundry based in Burnaby, British Columbia. First Choice Laundry& Alterations is located at 4656 Hastings St, Burnaby, BC V5C 2K5, Canada.
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